For enterprise teams running Salesforce, connecting it to the official WhatsApp Business API means every Lead, Opportunity and Case can trigger or receive a WhatsApp conversation — without writing custom Apex. Here is how WappBlaster ships this with a managed package in 2026.
What the integration delivers
- Salesforce Flow Builder action: Send WhatsApp Template.
- Inbound WhatsApp messages route to a Lead, Contact, Account or Case.
- Conversation timeline visible on every record.
- Bulk WhatsApp campaigns from Salesforce reports / list views.
- Service Cloud Case auto-reply — chatbot answers FAQ before agent picks up.
- Marketing Cloud Journey nodes for WhatsApp (via API connector).
Setup steps
- Onboard your number on the official Meta API via WappBlaster (verified business profile, templates approved).
- Install the WappBlaster managed package from AppExchange (or via package URL).
- Configure named credentials with your WappBlaster API key.
- Add the Send WhatsApp Template action to your Flows.
- Add the WhatsApp Lightning component to Lead, Contact, Account, Case page layouts.
- Go live with a pilot Flow (e.g. Opportunity Stage — Closed Won → Welcome WhatsApp).
Enterprise use cases
- Opportunity-stage WhatsApp nudges (Qualification, Proposal, Negotiation).
- Case status updates via approved utility templates.
- Field-service appointment reminders and on-the-way notifications.
- Post-deal NPS and onboarding sequences.
- Renewal and upsell campaigns from Account hierarchies.
- Bulk product-update broadcasts to opted-in customers from list views.
Pricing
WappBlaster includes the Salesforce managed package free with the flat ₹7,999 / $200 per year plan. 0% markup on Meta conversation charges. Most enterprise WhatsApp providers price this as an add-on of ₹50,000+ per year.
Wire Salesforce to WhatsApp
Book a 1:1 Salesforce integration call — we’ll install the package and ship your first Flow live.
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